What is Famyo? Who are you guys?

Famyo is India’s first character-led kids’ essentials brand — from glow-in-the-dark blankets to poncho towels and fun bedding sets.

What age group are Famyo products for?

Famyo products are designed for kids aged 1 to 13 years, with playful themes that grow with your child’s imagination.

What kind of products does Famyo offer?

Famyo offers glow-in-the-dark blankets, poncho towels, bedsheet & comforter sets (3pc/4pc/5pc), and baby hooded towels.

Where can I buy Famyo products?

You can buy Famyo online at Famyo.in, Amazon, Myntra, Flipkart, and FirstCry. Instant delivery available on Blinkit and Swiggy Instamart.

Does Famyo offer returns or exchanges?

Yes, Famyo offers a 7-day easy return or exchange for unused products in original packaging.

How long does shipping take?

Shipping takes 2–5 business days. Blinkit and Instamart offer 10-minute delivery in select locations.

Where can I read Famyo reviews?

Reviews are available on Famyo.in, Amazon, and Flipkart. You can also search 'Famyo reviews' on Google.

Who are Yomi and Yoku?

Yomi (Agent Brainiac) and Yoku (Agent Bragster) are Famyo’s official mascots. They bring fun and personality to every product!

Privacy policy

1. Introduction

XOOG EDLEARN PRIVATE LIMITED ("Company," "we," "us," or "our"), operating under the brand name Famyo, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.famyo.in ("Website") or engage with our services.

2. Applicability

This Privacy Policy applies to all users of our Website and services, including customers, visitors, and any other individuals whose personal information we collect.

3. Consent

By accessing or using our Website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with the terms, please do not access the Website or use our services.

By providing your phone number, you consent to receive transactional and promotional messages from Famyo via WhatsApp, Email, SMS, and RCS. This consent is not a condition for making any purchase from Famyo.

4. Information We Collect

We may collect the following categories of personal information:

Personally Identifiable Information (PII): Name, address, email address, phone number, and other contact details.
Payment Information: Credit/debit card details, billing address, and other payment-related information.
Account Information: Username, password, and other credentials used to access our services.
Usage Data: IP address, browser type, pages visited, time spent, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies for analytics, marketing, and security purposes.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

Consent: Where you have explicitly consented.
Contractual Necessity: To fulfill our obligations under a contract.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: To operate our business effectively, unless overridden by your rights.

6. Use of Information

We use your information for the following purposes:

To provide, operate, and maintain our services.
To process transactions and send confirmations, invoices, and receipts.
To communicate with you and provide customer support.
To personalize and improve your experience.
To enforce our policies and comply with legal obligations.

7. Disclosure of Information

We may share your personal data with:

Service Providers: Including payment processors, hosting services, shipping/logistics partners, analytics tools, and support platforms.
Legal and Regulatory Authorities: As required under law.
Business Transfers: In case of a merger, acquisition, or asset sale.

8. Third-Party Sharing Restrictions

As per Rule 6(4) of the Information Technology Rules, 2011, any third party receiving your personal information from us is prohibited from disclosing it further without your prior consent, unless:

Disclosure is required by law, or
Disclosure is necessary to fulfill a service for which the data was originally collected, with appropriate safeguards in place.

9. Publishing of Sensitive Personal Data

We do not publish Sensitive Personal Data or Information (SPDI) such as passwords, financial details, or health conditions without your explicit consent, unless required by law. SPDI is defined as per applicable Indian laws, including the IT Rules.

10. Security of Information

We implement technical, physical, and organizational security measures such as:

Data encryption and firewalls
Access controls and employee confidentiality training
Secure data centers and regular risk assessments

11. Compliance with Security Standards

In accordance with Rule 8 of the IT Rules, we follow industry-standard security practices and comply with IS/ISO/IEC 27001 standards related to Information Security Management Systems (ISMS).

12. Data Storage and Security on Shopify

Our Website is hosted on Shopify Inc., which provides secure e-commerce infrastructure. Shopify implements:

SSL Encryption for data transmission
PCI DSS Level 1 Compliance for cardholder security
AES Encryption for data in transit and at rest
Ongoing Security Audits and monitoring

13. Grievance Officer

As per Rule 5(9) of the IT Rules, we have appointed a Grievance Officer.

Grievance Officer Details:
Name: Sanni Kumar
Designation: Grievance Officer
Email: sanni.grievance@famyo.in
Phone: +91 8123343682
Address: XOOG EDLEARN PRIVATE LIMITED, 3rd Floor, 432/A, 9th Main, 4th C Cross Rd, HAL 3rd Stage, Puttappa Layout, New Tippasandra, Bengaluru, Karnataka 560075

The Grievance Officer will acknowledge and address grievances within one month of receipt.

14. User Rights

You have the right to:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request erasure of your data, subject to legal retention requirements.
Withdraw Consent: At any time, without affecting prior lawful processing.

Please contact the Grievance Officer to exercise these rights.

15. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Legal, accounting, or regulatory compliance
Customer support and service history

Data is securely deleted when no longer required.

16. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided personal data to us, they should contact us to request deletion.
We encourage parents and guardians to monitor their children's online activity.

17. Cross-Border Data Transfers

Your data may be transferred to servers located outside India, including countries with different data protection laws. Where such transfers occur, we ensure:

Standard Contractual Clauses (SCCs) or
Other appropriate safeguards are in place to protect your data.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be:

Posted on this page, and
Notified to you via email, if appropriate.

We encourage you to review this page periodically.

19. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: support@famyo.in
Phone: +91 8123343682
Address: XOOG EDLEARN PRIVATE LIMITED, Famyo, 3rd Floor, 432/A, 9th Main, 4th C Cross Rd, HAL 3rd Stage, Puttappa Layout, New Tippasandra, Bengaluru, Karnataka 560075
GSTIN: 29AAACX3427D1ZG