FAQs

Q. What is Famyo? Who are we?
A. Famyo is India’s first character led kids essentials brand - from glow blankets to poncho towels and bedsheet sets, we make everyday things extraordinary.

Q. What age group are Famyo products for?
A. Our products are designed for kids aged 1 to 13 years, with characters that grow with your child’s imagination.

Q. What are the different categories of products Famyo offers?
A. Famyo offers character-based kids’ essentials across four main categories - Glow In The Dark Blankets, Poncho Towels, Bedsheets & Comforter Sets (3Pc/4Pc/5Pc), Baby Hooded Towels

Q. Where can I buy Famyo products?
A. You can buy Famyo products online at Famyo.in, or on Amazon, Myntra, FirstCry, Flipkart, Smytten. For instant gifting, find us on Zepto, Blinkit and Swiggy Instamart with 10-minute delivery.

Q. Does Famyo offer returns or exchanges?
A. Yes, Famyo offers a 7-day easy return or exchange for unused products in original packaging.

Q. How long does shipping take?
A. Shipping typically takes 2–5 days for standard orders. Quick commerce platforms like Blinkit and Instamart deliver in just 10 minutes in select locations.

Q. Where can I find Famyo Reviews?
A. You can read Famyo product reviews on our website, Amazon, and other marketplaces. Just scroll down on any product page or search “Famyo reviews” on Google.

Q. Who are Yomi and Yoku?
A. Yomi and Yoku are Famyo’s official mascots. We call them Agents - Yomi is Agent Brainiac and Yoku is Agent Bragster. 

Q: When will my order be shipped?
A. Orders are shipped within 48 hours of being placed.

Q: How long does delivery usually take?
A. Delivery typically takes 5–7 working days, depending on your location.

Q: Do you deliver to my pincode?
A. You can check the estimated delivery date by entering your pincode on any product page.

Q: Can I schedule a specific delivery date?
A. We don’t offer scheduled deliveries, but you can coordinate directly with the courier partner once your order is out for delivery.

Q: How can I track my shipment?
A. Track your shipment easily via our Order Tracking Page.

Q: I need help with my order. How can I reach customer support?
A. Just email support@famyo.in and our team will assist you shortly.

Q: What are your customer support hours?
A. Our support team is available from 9 AM to 5 PM, Monday to Saturday.

Q: How do I check the status of my order?
A. You can track your order using our Order Tracking Page. Just enter your order ID and mobile number.

Q: I haven’t received an order confirmation message. What should I do?
A. Please check your spam or promotions folder first. If it’s still missing, visit our Order Tracking Page to confirm your order status.

Q: My order is showing as "Delivered" but I haven’t received it. Help!
A. Please raise a ticket by emailing support@famyo.in, and we’ll look into it immediately.

Q: How long does it take to process an order?
A. We usually process orders within 24 to 48 hours. Delivery takes 5–7 working days depending on your location.

Q: Can I change my delivery address after placing the order?
A. If your order hasn’t been shipped yet, drop us an email at support@famyo.in, and we’ll do our best to help.

Q: Can I cancel or modify my order?
A. Reach out to support@famyo.in as soon as possible. If the order hasn’t been shipped yet, we can assist you.

Q: What payment methods do you accept?
A. We accept all major payment methods—credit/debit cards, UPI, wallets, net banking, and Cash on Delivery (COD).

Q: My payment failed, but the amount was deducted. What should I do?
A. You’ll receive a refund within 3–4 working days automatically. If not, email us at support@famyo.in.

Q: Do you offer Cash on Delivery (COD)?
A. Yes, COD is available on eligible orders.

Q: Can I use multiple promo codes in one order?
A. No, only one promo code can be applied per order.

Q: I received a damaged or wrong product. What should I do?
A. Please email support@famyo.in with clear photos, and we’ll resolve it quickly.

Q: What is your return/exchange policy?
A. You can find our return and exchange policy here.

Q: How do I request a return or exchange?
A. Email support@famyo.in with your order ID and reason for return or exchange.

Q: How long does it take to get a replacement or refund?
A. Replacements and refunds are processed within 7 working days. Check our Refund Policy here.

Q. What is a glow blanket?
A. A glow blanket is a soft, cozy blanket that glows in the dark. Famyo offers 18+ fun designs that light up once the lights are off.

Q. How does the blanket glow?
A. The Famyo glow blanket charges under bright light, like a tubelight or strong LED. Just keep it under bright light for 30–40 minutes, then turn off the lights and watch it glow beautifully in the dark!

Q. Are glow blankets safe for kids?
A. Yes, famyo blankets are made from soft flannel, skin-friendly, and completely non-toxic.

Q. What size is the glow blanket?
A. All glow blankets are queen-sized: 200x152 cm.

Q. What age group are the glow blankets suitable for?
A. They're great for kids aged 0–15 years. Even adults love them!

Q. What material is used in glow blankets?
A. Famyo blankets are made with ultra-soft microfiber flannel for comfort.

Q. Can glow blankets be washed?
A. Yes, these glow blankets are machine-washable. Use a gentle cycle for best results.

Q. Will the glow effect stay after washing?
A. Yes, the glow remains even after multiple washes. 

Q. How long does it glow after charging?
A. It glows for 30 minutes to a few hours depending on the exposure to light.

Q. Are glow blankets good for summer or AC use?
A. Yes! They’re lightweight and suitable for every weather — perfect for AC rooms, mild climates, or even light layering during cooler nights.

Q. What designs are available in glow blankets?
A. Over 18 designs, including unicorn, dinosaur, outer space, and more.

Q. Can I gift a glow blanket?
A. Absolutely. It comes in a cute gift-ready box—no wrapping needed.

Q. Does it contain radium or harmful materials?
A. No, it doesn't contain radium. The glow material is non-toxic and completely safe for kids.

Q. My blanket doesn’t glow well. What should I do?
A. The glow depends on how much light the blanket gets before use. There are three levels of charging:  If you keep it under very bright light (like strong LED or sunlight) for 30–40 minutes, it will have a super glow and shine the brightest.
If you keep it under normal room light or for a shorter time, it will be half charged, so the glow will be medium.
If the blanket does not get enough light or is kept in weak light, it will have a low glow and may look very faint.

Q: What is a poncho towel?
A. It’s a wearable hooded towel that kids can slip on easily after bath, pool time, or beach play.

Q: What is the size of the poncho towel?
A. Each famyo poncho towel is 60x60 cm—perfect for kids aged 1–7 years.

Q: What material is used in poncho towels?
A. Famyo towels are made of soft, absorbent microfiber that’s gentle on delicate skin.

Q: Can poncho towels be machine-washed?
A. Yes, they’re machine-washable and retain softness and color after many washes.

Q: What designs are available in poncho towels?
A. We offer 10+ cute designs like unicorns, dinosaurs, sharks, and more.

Q. What is included in a 4pc bedsheet set?
A. The 4Pc bedsheet set has 1 king sized fitted bedsheet (250 TC), 1 comforter cover with a zip and 2 matching pillow covers

Q. What is the size of 4pc bedsheet sets?
A. The 4Pc bedsheet sets are king sized, measuring 78x72 inches

Q. What is included in a 5pc bedsheet set?
A. The 5Pc bedsheet set includes 1 king sized fitted bedsheet (250TC) , 2 matching pillow covers, 1 comforter (150 GSM) and 1 comforter cover with a zip

Q. What is the size of 5pc bedsheet sets?
A. The 3Pc bedsheet sets are king sized, measuring 78x72 inches

Q. What is included in a 3Pc bedsheet set?
A. The 3Pc bedsheet set includes 1 King-sized fitted bedsheet (300TC), and 2 pillow covers with zip. 

Q. What is the size of 3pc bedsheet sets?
A. The 3Pc bedsheet sets are king sized, measuring 78x72 inches

Q. Are the bedsheets easy to wash and dry?
A. Yes, it’s machine washable and dries quickly.

Q: Will the colors fade after multiple washes?
A. Nope! All designs are fade-resistant and meant to last long—even after regular washing.

Q. Why are there 4-piece and 5-piece sets?
A. We have two options so you can choose what works for you! The 5-piece set includes a comforter, which is great if you need a full bedding setup. If you don’t already have a comforter, go for the 5-piece set. After that, you can keep adding 4-piece sets to easily change the look whenever you want.

Q. Why should I choose a 4-piece bedsheet set?
A. A 4-piece set is perfect if you want a cute, matching look for your kid’s room without the comforter. It usually has 1 bedsheet, 2 pillow covers, and 1 comforter cover. It saves you the trouble of buying extra covers separately and keeps the room looking neat and coordinated.

Q: What are Famyo Coins?
A. Famyo Coins is our loyalty program — earn coins with every purchase and redeem them later for exclusive discounts. Read more here.

Q: How can I earn Famyo Coins?
A. Simply create an account and shop on Famyo. You automatically earn coins on every purchase.

Q: How do I redeem my Famyo Coins?
A. Coins can be redeemed at checkout. You’ll see a “Redeem Famyo Coins” option — apply your available coins instantly.

Q: What is the Famyo Refer-a-Friend program?
A. Refer-a-Friend (aka Refer & Earn) lets you earn rewards by sharing Famyo with friends — both of you can earn when they make a purchase.

Q: How do I refer a friend to Famyo?
A. Go to “Refer & Earn” in your account to find your unique referral link. Share it via WhatsApp, email, or social media.

Q: What do I and my friend get when they use my referral link?
A. When your friend completes a purchase using your link, both of you earn rewards! Check this page to know more.

Q: I received a defective product. What should I do?
A. Please email us at support@famyo.in with photos or a short video of the issue. We’ll review and replace it if found defective.

Q: The product looks different from the images. Why?
A. We try to show all products as accurately as possible, but slight color variations can occur due to lighting or screen resolution.

Q: My promo code isn’t working. Why?
A. Make sure the code is valid, hasn’t expired, and meets the terms. Still having trouble? Contact us at support@famyo.in.

Q: Where do I enter the discount code?
A. You can enter your promo code at checkout before completing the payment.

Q: Are there any current offers I can use?
A. Check our homepage or subscribe to our newsletter for the latest offers.

Q: Do you offer gift wrapping or gifting options?
A. All our products come packed in a beautiful gift box, designed to make unboxing fun and special for your kids. No extra gift wrap needed!

Q: Will the invoice be included in the gift box?
A. No, the invoice is placed outside the gift box to keep the surprise intact.